Disclaimer: If you have a problem regarding Kickz (kickz.com), please contact Kickz directly (mail: info@kickz.com). We are only a partner of Kickz and cannot provide support for Kickz specific issues.
I have a question
Required fields are marked with an asterisk*
{"xsrfToken":"360f1568c9fb5c03ae0abe9ad17f52f6a8d97eb7_lout","branding":{"id":"1","key":"kun","name":"Mooncourt Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#0f0f0f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#833ede","headerLinkHoverBGColor":"#833ede","headerBadgeColor":"#833ede"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4d16c1bc-0a3c-4ba4-bd8f-ddb965c1ef89/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYWI5NTI3OC0xMzg2LTQ0NTMtODBjZC1iNjRhZDM0NWQwNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkMTZjMWJjLTBhM2MtNGJhNC1iZDhmLWRkYjk2NWMxZWY4OSI6WyJyZWFkIl19LCJleHAiOjE3NTY4ODMxOTcsIm5iZiI6MTc1Njg4MjU5N30.AB4n3NwtYCCRdcJnoAN1bV6abBWIwiQ_bL_ZcleshKU&client=bab95278-1386-4453-80cd-b64ad345d048&mode=fit","logoId":"4d16c1bc-0a3c-4ba4-bd8f-ddb965c1ef89","isLogoAvailable":true,"helpCenterTitle":"Mooncourt Support","sharedPortalName":"Mooncourt","translations":{"en-US":{"helpCenterTitle":"Mooncourt Support","sharedPortalName":"Mooncourt","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYWI5NTI3OC0xMzg2LTQ0NTMtODBjZC1iNjRhZDM0NWQwNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTY4ODMxOTcsIm5iZiI6MTc1Njg4MjU5N30.8CToS9n5i2TomRfNEghW-8BmEOh1hFUwbKX-HiMX1MQ&client=bab95278-1386-4453-80cd-b64ad345d048&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"kun","projectId":10137,"serviceDeskId":1,"name":"Mooncourt Support","description":"<p>Do you have a problem? We are happy to help you!</p>\n<p>Please submit your request in English or German.</p>\n<p>Disclaimer: If you have a problem regarding Kickz (kickz.com), please contact Kickz directly (mail: info@kickz.com). We are only a partner of Kickz and cannot provide support for Kickz specific issues.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"74","name":"I have a question","descriptionHtml":"","callToAction":"I have a question","introHtml":"","icon":10466,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"75","name":"I have a suggestion","descriptionHtml":"","callToAction":"I have a suggestion","introHtml":"","icon":10498,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"41","name":"I have an issue","descriptionHtml":"","callToAction":"I have an issue","introHtml":"<p>Do you have a problem and need our support?</p>","icon":10512,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[1],"key":""},{"id":"76","name":"I have something else","descriptionHtml":"","callToAction":"I have something else","introHtml":"","icon":10489,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[76,75,74,41,6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ae66afbb-4e2b-3457-9a0a-7f83f5545e3b","appLinkName":"","appLinkUrl":"","spaceKey":"KUN","spaceName":"Kundendienst","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MCS","serviceDeskId":1,"kbLinkDomainURLs":["https://help.jira.mooncourt.xyz","https://m3ta.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYWI5NTI3OC0xMzg2LTQ0NTMtODBjZC1iNjRhZDM0NWQwNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTM3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTY4ODM3OTcsIm5iZiI6MTc1Njg4MjU5N30.1XC4FapuUI_JebJiCI2JzM0MakFM_sKryRsWLbPKv3Y","targetCollection":"upload-project-10137","endpointUrl":"https://api.media.atlassian.com","clientId":"bab95278-1386-4453-80cd-b64ad345d048","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":74,"projectId":10137,"issueType":{"id":"10160","name":"Support"},"form":{"name":"I have a question","descriptionHtml":"","callToAction":"I have a question","intro":"","instructions":"","icon":10466,"iconUrl":"https://help.jira.mooncourt.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/74","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/74","calendarParams":{"firstDay":0,"date":"2025-09-03T08:56:37+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ae66afbb-4e2b-3457-9a0a-7f83f5545e3b","appLinkName":"","appLinkUrl":"","spaceKey":"KUN","spaceName":"Kundendienst","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MCS","serviceDeskId":1,"kbLinkDomainURLs":["https://help.jira.mooncourt.xyz","https://m3ta.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYWI5NTI3OC0xMzg2LTQ0NTMtODBjZC1iNjRhZDM0NWQwNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTM3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTY4ODM3OTcsIm5iZiI6MTc1Njg4MjU5N30.1XC4FapuUI_JebJiCI2JzM0MakFM_sKryRsWLbPKv3Y","targetCollection":"upload-project-10137","endpointUrl":"https://api.media.atlassian.com","clientId":"bab95278-1386-4453-80cd-b64ad345d048","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6,"updated":"2025-02-14T07:24:21.656338367Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[74,75,76],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"Default Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"681f55ba-6e29-4c0b-a764-36de6ef4764a"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"47f8ed3f-a56e-41a6-9ae5-451e7ed6c5ac"},"content":[{"type":"text","text":"Please provide as much information as possible about the request."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"419b80a2-07b7-4a29-9121-4cacf03c525f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"b859c8c8-3514-4c35-aa73-6cfb9e90636a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"5ce2406a-5ba7-4cc5-a602-afebc8fc1e75"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"1839f21d-4d04-43a3-a361-081bbec65a0e"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"rt","label":"Description","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""},"9":{"type":"tl","label":"Summary","description":"","validation":{"rq":false},"jiraField":"summary","questionKey":""},"14":{"type":"at","label":"Screenshot(s)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"tl","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"681f55ba-6e29-4c0b-a764-36de6ef4764a"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6,"updated":"2025-02-14T07:24:21.656338367Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[74,75,76],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"Default Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"681f55ba-6e29-4c0b-a764-36de6ef4764a"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"47f8ed3f-a56e-41a6-9ae5-451e7ed6c5ac"},"content":[{"type":"text","text":"Please provide as much information as possible about the request."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"419b80a2-07b7-4a29-9121-4cacf03c525f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"b859c8c8-3514-4c35-aa73-6cfb9e90636a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"5ce2406a-5ba7-4cc5-a602-afebc8fc1e75"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"1839f21d-4d04-43a3-a361-081bbec65a0e"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"rt","label":"Description","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""},"9":{"type":"tl","label":"Summary","description":"","validation":{"rq":false},"jiraField":"summary","questionKey":""},"14":{"type":"at","label":"Screenshot(s)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"tl","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"681f55ba-6e29-4c0b-a764-36de6ef4764a"},"linkedJiraFields":["summary","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}